Viking Automotive is a full service mechanic shop in Utah. They boast an impressive track record of Google reviews, which is the result of high-quality work and service.
With stellar Google reviews, Viking Automotive had already proven itself as a trusted auto repair shop. But when they took a closer look at the numbers, they saw that the number of repair orders completed made up only half of the possible customers in the database. They saw an opportunity to find out why these customers had not returned.
Using Aktify, Viking Automotive was able to identify 23 customers who wanted immediate work to be done. But perhaps even more valuable to the company was the data they received to improve sales and marketing processes.
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