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CASE STUDY

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Driving Inbound Calls With
Conversation AI

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OVERVIEW

Premier Disability Services is a full-service Social Security Disability advocacy firm. It assists thousands of individuals each month in successfully obtaining their Social Security Disability benefits.

THE OPPORTUNITY

Premier Disability wanted to increase the number of pre-qualifications it conducted over the phone. More conversations created more opportunities to represent clients seeking Social Security Disability benefits.

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THE SOLUTION

Reach more clients with an AI-powered, virtual agent.

Aktify’s Conversation AI helps Premier Disability agents connect more effectively with potential clients. It uses deep learning, natural language processing, and advanced models to nurture prospective clients via SMS. When someone is ready to talk, Aktify transfers them via inbound calls.

THE RESULTS

Aktify drove thousands of phone calls resulting in 256 new clients who completed the prequalification process.

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