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Case Study

Turning Stalled Leads Into Inbound Calls

Case Study

Turning Stalled Leads Into Inbound Calls


Vivint Smart Home is a leading provider of smart home services in North America. Its integrated system includes in-home consultation, professional installation, and 24-7 monitoring. Vivint serves more than one million customers throughout the U.S. and Canada.

The Problem

Vivint generates thousands of leads every month. The company utilizes phone call centers to close deals. Sales reps focus their time on fresh, inbound leads because follow-up activities are tedious. As fresh leads come in, the older leads stall out and go to waste.

The Solution

AI Lead Revival

Aktify turns Vivint’s stalled leads into inbound calls. The AI-driven texting platform makes multiple outreach attempts and nurtures cold leads back to life. Aktify’s primary goal is to initiate inbound phone calls. Sales reps do not need to alter their methods. They receive the phone calls as new incoming leads.

Aktify extracts value out of leads that have fallen through the cracks. Their campaign consistently generates economical customer acquisitions for Vivint.”

–  Sr. Affiliate Program Manager, Vivint Smart Home

The Results

Aktify unlocked a new revenue channel for Vivint Smart Home.


New Inbound Calls


Response Rate


Transfer Rate

$10 Million

Net New Revenue

Aktify turns stalled leads into inbound calls.