Insurance
Fortune 200 Insurance Company
20,440 warm call transfers in one year
20,440
Warm transfers delivered
< 60s
Average response time
24/7
Lead engagement
The Challenge
This Fortune 200 insurance carrier had a massive inbound lead problem. Thousands of leads came in daily across multiple product lines, and their call center agents couldn't keep up. Leads went cold in hours, and competitors were winning on speed.
The Solution
Aktify's AI engaged every lead via SMS within seconds of opt-in, qualified their intent through natural conversation, and transferred warm prospects directly to available agents. The AI handled objections, answered common questions, and scheduled callbacks when agents were unavailable.
The Results
In a single year, Aktify delivered 20,440 warm call transfers to the client's sales team. Agents went from cold-calling unresponsive leads to picking up phones with qualified, ready-to-buy prospects on the other end. Close rates improved significantly, and agent satisfaction went up as wasted calls went down.